The Complementary Model requires a clear differentiation between governance policies and administrative policies. To make this happen, an NPO would be encouraged to create two distinct policy manuals.
The first is a Directors’ Manual, designed for board members; it will generally be consistent in its message and contents across the NPO spectrum.
The second is a Staff Manual, a “how-to” manual designed for the staff of the NPO; it may vary significantly in content and other aspects from one NPO to another.
📓 Refer to the course materials for sample Board and Staff Manuals
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